4 Steps to Giving Better Feedback

The sandwich method of giving feedback is universal. The approach goes something like this: I want to give you some critical feedback, but rather than being direct, I sandwich it between two pieces of “positive” information. The approach is so common it seems almost a given–wouldn’t any other way seem impolite? Roger Schwarz, an organizational psychologist and author of Smart Leaders, Smarter Teams: How You and Your Team Get Unstuck to Get Results, insists it’s neither the most polite nor most effective way to give feedback.
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