I once heard the expression, “Communication is the lubrication in your organization.” That couldn’t be truer, especially in the world of business. You simply can’t over-communicate when dealing with clients. I find that the best way to eliminate the constant state of reactivity in which most of us work is to employ proactive communication strategies, such as the following:
Make a list of the people with whom you correspond regularly.
Take note of all the recurring questions that you have to answer time and time again. Then ask yourself how you can provide the information to these individuals in advance. For example, let’s say you’re a real estate agent, and you know that during every transaction you are going to receive a telephone call from the buyer regarding the home inspection report. Instead of being at your client’s beck and call, why not create a document that provides the answers to these frequently asked questions? This would cut these questions off at the pass, save you time, and allow you to provide better overall customer service.
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