Communication Archives - Page 2 of 2

A good originator goes beyond mere transactions, prioritizing long-term relationships and client well-being. Look for originators who communicate proactively, offer empowering resources, provide personalized attention, maintain transparency, engage with the community, and celebrate milestones. By focusing on these qualities, consumers can ensure they partner with an originator who not only facilitates the mortgage process but also serves as a trusted advisor on their homeownership journey.

Proactive Communication: A reliable mortgage originator stays in touch with clients through regular communication channels like email, phone calls, or newsletters. They provide valuable updates on market trends, changes in interest rates, and refinancing opportunities, keeping clients informed and empowered to make informed decisions about their mortgages.

Empowering Resources: Exceptional mortgage originators offer educational resources and tools to help clients navigate homeownership effectively. From budgeting advice to home maintenance tips, they equip clients with the knowledge and tools they need to thrive as homeowners, fostering a sense of partnership beyond the loan process.

Personalized Attention: A standout mortgage originator conducts annual reviews or check-ins with clients to understand their evolving financial goals and circumstances. By offering personalized advice and exploring opportunities for refinancing or loan optimization, they demonstrate a genuine commitment to the long-term financial well-being of their clients.

Transparent Opportunities: Good mortgage originators proactively inform clients about potential refinancing opportunities based on market dynamics and changes in their financial profile. They prioritize transparency and provide clear explanations of terms and conditions, empowering clients to make confident decisions about their mortgage options.

Community Engagement: Beyond transactions, top-notch mortgage originators foster a sense of community by hosting client appreciation events, workshops, or seminars on relevant homeownership topics. These events provide opportunities for clients to connect with their originator and fellow homeowners, strengthening relationships and building trust over time.

Celebrating Milestones: A caring mortgage originator recognizes and celebrates important milestones in clients’ lives, such as loan anniversaries or significant life events. By acknowledging these moments with personalized messages or gestures of appreciation, they demonstrate genuine care and strengthen the emotional bond with their clients.

Consumers should look for mortgage originators who prioritize proactive communication, offer empowering resources, provide personalized attention, maintain transparency, engage with the community, and celebrate milestones. These qualities signify a commitment to nurturing long-term client relationships and helping clients achieve their homeownership goals with confidence and support.

Lee Vanvolkenburg

15:43 23 Nov 23

Michael and his team were wonderful to deal with. They were excellent with communication and always available to answer questions. Thank you all!

williams lovos

22:54 16 Nov 23

We close on the house tomorrow! Thank you David and Michael for making my first home buying a smooth process. I had several out of the ordinary situations that would had easily not been possible to get the loan in the time that they were able to approve it. My wife and I are forever grateful for the work the team did. Thank you again!

Mario Silvestri III

16:45 16 Nov 23

Rex Perkins

16:56 15 Nov 23

Everything had been going well over the past two years since refinancing an existing mortgage. The application process, approval, servicing website, everything had been very smooth, nothing but the best service. I then had a minor issue arise. We had a wind loss claim on our home and, unfortunately, I had put off getting the check cosigned until the last minute. An issue arose as part of a minor miscommunication in terms of where the check was to be forwarded for endorsement.To make a long story short, I feared that this miscommunication and misdirected check coupled with my procrastination were going to result in the check expiring and a huge hassle on my part to go through the process again. Mr. Inkman nor his branch were in any way involved with my account or account management, yet, the check inadvertently ended up in their draft loss department and I feared this would further delay things. I was a bit frantic.One of those that I emailed was Mr. Inkman. In an era when customer service is not as valued as in the past, I was very skeptical I would meet the deadline. But, to my surprise, Mr. Inkman took it on his own to personally get things done and get the issue resolved. It appears that he tracked down the overnighted check personally, directed it for signature, packaged and overnighted the check back to me. All the while remaining professional and pleasant and providing consistent email updates on the status. It doesn't even look like he delegated, rather taking the initiative and seeing it through on his own.To me, that's not just doing a job, that's going above and beyond in terms of leadership, professionalism, and customer service. We could not be more happy. And, as a further sign of good will, the Fairway CEO actually emailed me personally to follow-up and assure resolution. Been very happy with Fairway since my refinance, Mr. Inkman's efforts only further reinforce that opinion.

Samer Fallouh

15:01 15 Nov 23

Debbie Salas

21:47 03 Oct 23

This transaction probably would not have happened without Michael. Whenever we hit a stumbling block, he found a way around it! He kept us informed and was a positive light all the way through to the end and beyond.Thanks

Eric Kieffer

22:46 16 Aug 23

Did business with Michael about 20 years ago and he was happy to help us again. He and his team did a great job. See you in another 20.

Long-Term Relationship Between Borrowers and Mortgage Originators

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