Michael Inkman

Fairway Independent Mortgage Corp.

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Michael Inkman | Fairway Independent Mortgage Corporation
5.0
Based on 103 reviews
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Lee Vanvolkenburg
15:43 23 Nov 23
Michael and his team were wonderful to deal with. They were excellent with communication and always available to answer questions. Thank you all!
williams lovos
22:54 16 Nov 23
We close on the house tomorrow! Thank you David and Michael for making my first home buying a smooth process. I had several out of the ordinary situations that would had easily not been possible to get the loan in the time that they were able to approve it. My wife and I are forever grateful for the work the team did. Thank you again!
Mario Silvestri III
16:45 16 Nov 23
Rex Perkins
16:56 15 Nov 23
Everything had been going well over the past two years since refinancing an existing mortgage. The application process, approval, servicing website, everything had been very smooth, nothing but the best service. I then had a minor issue arise. We had a wind loss claim on our home and, unfortunately, I had put off getting the check cosigned until the last minute. An issue arose as part of a minor miscommunication in terms of where the check was to be forwarded for endorsement.

To make a long story short, I feared that this miscommunication and misdirected check coupled with my procrastination were going to result in the check expiring and a huge hassle on my part to go through the process again. Mr. Inkman nor his branch were in any way involved with my account or account management, yet, the check inadvertently ended up in their draft loss department and I feared this would further delay things. I was a bit frantic.

One of those that I emailed was Mr. Inkman. In an era when customer service is not as valued as in the past, I was very skeptical I would meet the deadline. But, to my surprise, Mr. Inkman took it on his own to personally get things done and get the issue resolved. It appears that he tracked down the overnighted check personally, directed it for signature, packaged and overnighted the check back to me. All the while remaining professional and pleasant and providing consistent email updates on the status. It doesn't even look like he delegated, rather taking the initiative and seeing it through on his own.

To me, that's not just doing a job, that's going above and beyond in terms of leadership, professionalism, and customer service. We could not be more happy. And, as a further sign of good will, the Fairway CEO actually emailed me personally to follow-up and assure resolution. Been very happy with Fairway since my refinance, Mr. Inkman's efforts only further reinforce that opinion.
Samer Fallouh
15:01 15 Nov 23
Debbie Salas
21:47 03 Oct 23
This transaction probably would not have happened without Michael. Whenever we hit a stumbling block, he found a way around it! He kept us informed and was a positive light all the way through to the end and beyond.
Thanks
Eric Kieffer
22:46 16 Aug 23
Did business with Michael about 20 years ago and he was happy to help us again. He and his team did a great job. See you in another 20.

Proactive or Reactive? You Choose

June 6, 2013 by Michael Inkman Leave a Comment

ProactiveOrReactiveEveryone makes choices. Their outlook on life, whether at home, at work, behind the wheel or at the theater, directly correlates to the decision to be either positive or negative. In essence, it’s as simple as whether you see the glass half full or half empty. As author Stephen R. Covey puts it in his much publicized book, The 7 Habits of Highly Effective People,* you can choose to be proactive or you can choose to be reactive. He takes his theory a step further, saying that a proactive stance leads to greater success and contentment. From that perspective, a reactive person is sabotaging himself or herself.

Covey contends that every single day, people have 100 opportunities to be proactive or reactive. Let’s say you’re in your car on the freeway and an overly zealous driver is practically sitting on your tail in the fast lane. You’re driving at the speed limit, actually a couple of miles faster than the law permits. But the motorist behind you thinks he’s at the Indy 500. You can stay where you are, infuriate him and possibly get rear-ended. Or, you can move out of harm’s way, to that opening in the right-hand lane and let him pass. He’s in the wrong, and there’s no question about it. Will you follow his lead? Will you be proactive or reactive? It’s up to you.

It’s very empowering to look at life from Covey’s point-of-view. If you moved to the right lane, the reckless driver didn’t force you. He didn’t win. A vehicle can be a deadly weapon and you made the sensible, mature decision that shows why you deserve a driver’s license and the other driver belongs on roller skates.

At work, you can be proactive if you take the time to learn about the principles of nature – in this case human nature and people interaction.

“If you ignore the principles of human effectiveness, you (can) work very hard, but still not get what you want,” Covey says. Say that you’ve been working with a prospective client for the past three weeks, really putting a lot of effort into the new relationship. Then you learn, through some mutual acquaintance, that this would-be client ended up going to a competitor for the same service. It happens, and you don’t have to necessarily blame yourself. But, you should take time to reflect on the past three weeks. Were you really proactive or were you reactive? How did you interact with the client?

Covey says principles are “natural laws that govern the world.” To attain a proactive mind-set, he emphasizes one must create beneficial relationships, build trust and commit to self-renewal. “To be trusted, you must be trustworthy over time,” Covey asserts. As for self-renewal, he says renewal means “preserving and enhancing your greatest asset – yourself.”

Filed Under: Business Boosters

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Michael Inkman

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michael@michaelinkman.com
Mobile: (214) 762-4659
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